About FirstLight
in Reno
FirstLight is About People
At FirstLight Home Care of Reno, we provide exceptional care so that your loved one has the support they need to enjoy the quality of life they deserve in the place they call home.
We exist to help people have their best day – every day – whatever that means for them. Our team of trusted care professionals in Reno is passionate about providing personalized care, creating meaningful relationships and making a difference in the lives of others.
Donna Willis, Owner
Donna’s journey to FirstLight Home Care began in 1995 with an interior design business in Southern California. Serving clients personal space in their homes and managing entire builds from the ground floor allowed her to build lasting relationships. This motivated her to make unparalleled service her goal at FirstLight Home Care. FirstLight’s approach to exceptional service begins with their culture of care and 7-touch point standard for all our clients. Donna’s business was founded on providing exceptional customer service and having a sense of compassion for caring for others, paved the way into a owning a home care business. Donna had her own personal experience with home care when her father was diagnosed with cancer and her mother needed extra care. She utilized respite care services while taking care of her parents and saw just how special a caregiver was in the life of those that needed the extra help. From her own personal experiences, and her love of building lasting relationships and serving others, owning a FirstLight Home Care agency was a natural fit.
Outside of work Donna enjoys traveling and experiencing new places and cuisines. She also loves spending time with her husband Alex, and son Chad, who recently finished his five-year service in the U.S. Navy.
Vision & Mission
At FirstLight Home Care, we envision a world in which all adults may age with comfort, dignity and independence in the place they call home. We exist to help people have their best day, every day. Our mission is to provide compassionate home care so that the families we serve have peace of mind knowing their loved ones are receiving the support they need to enjoy the quality of life they deserve.
Core Values
We live these core values every day, without compromise. It is what we believe in above all else as they guide our home care company and team members to help us achieve our mission.
