What People Are Saying

FirstLight home care has been nothing short of fantastic. The care they show there caregivers is true compassion. I never feel pressured in any way and if an issues comes your way there is always someone available in the office to help or guide you in what to do. They strive to match each caregiver with the perfect clients, and the office staff is always so pleasant and kind. I can’t recommend this company enough. It is a pleasure to be part of such a great team.

- Rebecca Ferrara

I’ve had the pleasure of working with FirstLight for my mother’s home care, who suffers from Alzheimer’s. I am impressed and deeply moved by the exceptional care and compassion they provided. From the onset, their staff displayed professionalism, genuine kindness, and remarkable patience. The caregivers were well-trained in dealing with the complexities of Alzheimer’s, and their dedication was evident in every interaction. They not only ensured her safety and comfort but also provided her with the dignity and respect she deserves. The communication from the agency was clear, consistent, and reassuring, making the entire process smooth and less stressful. I am grateful to the entire team at FirstLight and wholeheartedly recommend them to anyone seeking quality and compassionate care for their loved ones.

- Dena Penders

FirstLight is at the top of my

- Jane Lincoln

We have been very pleased with all aspects of First Light Home Care. Our first meeting with Stacey set us up feeling that we had made the right decision. We have had two caregivers and both have exceeded expectations. Their top priority is caring for my husband, though he naps frequently, allowing them to willingly do any tasks I leave for them, then go above and beyond finding other areas that need attention. They always give me a full report of what he ate and any activities. Also the caregivers and Tabitha are willing to adjust schedules if needed. Next week I’m looking forward to enjoying my grandson’s soccer game due to an adjusted schedule. Working with First Light has been a very positive experience.

- Barb Windisch

FirstLight came to us immediately when called upon to assist with much needed care. They were absolutely wonderful to work with in setting up care needed, sending a delightful young lady who did a great job and we were totally happy and blessed by having this wonderful company meet our needs. We would absolutely recommend them for home care needs.

- Pat Rector

FirstLight came into my life and compassionately helped me navigate the process of caring for my aging mom last spring and summer. The caregivers that came into her home and eventually into my home, were patient, kind, punctual, honest, and beyond helpful. FirstLight worked hard to provide a perfect match for my mom. Everything changed medically for my mom so quickly towards the end but FirstLight was there through it all, adapting as Mom’s needs changed. I had tried a couple different agencies, but FirstLight made everything so manageable for me with scheduling and billing. What would I have done without them!

- Janet Morello

My siblings and I all live many hours away from my parents who are elderly and suffering from medical problems and memory issues. First light has been very helpful and I have relied on them to communicate with me for any concerns that they have while their staff members visit my parents home weekly. They’ve been caring, helpful, friendly and well organized. I appreciate greatly that when we first started with First Light there was a visit with Stacey to do an initial assessment and then on the next visit, Stacey came with the person who would be caring for my mother to make the introduction. When that person left on a pregnancy leave, Stacey came out again to introduce the new caregiver to my mother. Continuity of care has been good and First Light does a good job of finding nice people to work for them who have related well to my mother (they are all background checked, drug tested and then trained to First Light’s standards as well). There have been no problems with scheduling and the billing has all been correct as well (thank you Tabitha and Matt). I initially found First Light after my mother was hospitalized and needed some help. My mother stabilized and so we put her care “on hold”, and resumed it again when other events occurred. First Light has been very flexible and accommodating and I have appreciated working with them very much. I plan to use them again when my parents needs change again. Thank you First Light!!!

- Ann Lipkin

I am so grateful FirstLight is available in our community. My brother had a long recovery following a hospital stay and needed help with daily chores and personal care. I was overwhelmed trying to figure out how to help my brother transition to independent living at home. Thank goodness for Stacey! She expertly assessed his needs and assigned a caregiver who was a perfect fit. Every interaction with the team at FirstLight was positive and showed me how much they care about their clients. I would not hesitate to call on FirstLight again in the future. They are truly compassionate, caring professionals.

- Nancy Nelson

I used FirstLight Home Care of Spokane for the first time for my husband when I had to be out of town for a few days. They were wonderful to my husband who has Alzheimer’s. When I got home he was happy and in a good mood. He had been well taken care of which means the world to me. I will not hesitate to use them again!

- Darlene Sharp

From the initial meeting with Stacey Mora, we felt a sense of relief, caring and trust in the home care services they provided. They listened to our needs and matched us with the perfect person, Wilson-a caring nice man that handled our situation with the utmost respect and dignity. He even helped with some cleaning of our baseboards and doors. We knew we were in the best possible hands with this company and would highly recommend their home care services to anyone in need, especially as in our case, with Alzheimer’s care. Thank you FirstLight-your help was so appreciated!

- Elizabeth Santora

My parents had an emergent situation and we were states apart. Stacey Mora the FirstLight care coordinator responded to my call immediately. She met us at my parents home even though they did not have a caregiver that worked in the area. At the interview Stacey made us aware that we may be eligible for VA benefits. She got the VA approval for us, a miracle! She gave me names of other companies that might have a care provider in the area. We found a different provider and Stacey immediately transferred the VA order to the other company so my parents would have the care they needed. The people of FirstLight authentically care, and my parents 90 & 91, are being cared for at home together because FirstLight made it possible! With deepest gratitude, we recommend FirstLight Home Care.

- Anne Sperling

Jim and I wanted to take this opportunity to share with anyone looking for home health services that we have so much appreciated the care Jim has been given by First Light. From the beginning interview with Tabitha and Stacey we were impressed by their sincere kindness and professionalism. They really take their time in hiring good people. The care workers who came to our home were wonderful! This was a very hard transition for Jim and me, needing people to come into our home and help us – we have tried to be independent through the years, but now it was time for a new chapter in our lives, First Light is exceptional – the workers are thoughtful, friendly, very respectful and so capable of meeting our needs! We highly recommend First Light.

- Anne Besse

Everyone we’ve met from FirstLight is delightful and helpful. This is a first class company.

- Linda Koep

Where do I begin. We were in need of home care. FirstLight came in right away and assessed what we needed and the next day we had help. The staff has been amazing,caring and very helpful. If you looking for home care services by means FirstLight needs to be your first choice. Thank you to all the staff.

- Debbie Thompson

I have enjoyed the support of first light as I have been rehabbing at home. Having the full agency being there for me is a special feeling …. Of love. And most particularly the caregivers they have paired me with has been the biggest blessing of all they have become my dearest friends. I cannot be more pleased with my choice of inhome caregiving.

- Patricia Piper

This is my first experience with Care Givers. I was afraid I would lose my independence and privacy. To the contrary, my privacy and independence is respected at all times. Most of the time they take on tasks without asking. When asked, the requested tasks are completed with efficiency and faster than expected. They remind me of my medication times, take me to all appointments or anyplace I want to go. FirsLight Care Givers are friendly, compassionate and efficient. If I feel I need “ my space or quiet time” they graciously honor my request.

- Bud Geissler

The care my husband received from all the care givers from First Light was wonderful. They arrived on time,very patient, very friendly and knowledgeable. They would often help me with things that needed to be done around the house. If a care giver would happen to be running late I always would receive a call telling me so. Very respectful to both my husband and my self. I would highly recommend this company to take care of your family member. Like

- Donna Casalicchio

I am extremely grateful to FirstLight Home Care for their excellent, caring service provided following major abdominal surgery in July 2023. With my wife in an assisted living facility, I’m used to being alone and self-reliant. However, this surgery made being such much more difficult. I’m glad I let FirstLight assist me in these more trying circumstances. Not only were their representatives’ hard workers, but they brought a cheerfulness into my home that helped me deal better with the pain and frustrations experienced following my surgery. The FirstLight workers were efficient in doing laundry and basic cleaning for me, as well as food preparation. They were proactive in making sure that things were done right. I also had them move some boxes and, under my direction, sort individual document files so that I could later work with them more efficiently. Beyond the temporal tasks, I enjoyed my conversations with them, something I needed as much or more of than just the tasks accomplished. I was treated with kindness and respect and felt like I had family there with me. I would add that I was impressed with the FirstLight administrator, Stacey Mora, who was both kind and clear as to the services to be rendered and the person(s) who would be with me. I was not disappointed. The apprehension I had prior to their arrival was immediately dispelled. I would recommend FirstLight Home Care to others in similar pain or need.

- Phillip Ellsworth

The service we have received from first light has been excellent! Recently we were in the “leave immediately” zone during the Athol fire. I was at my office in Coeur d’Alene, and our care provider helped my husband get our animals, important papers, medication’s, etc. together to get out of the danger area. She opened the chicken coop and turned on sprinklers before they left, and kept me apprised of what was going on via text messages. It was an immense relief to know that, even though I couldn’t get home, everything was taken care of. We love our care provider, and she has become part of our family. Sometimes I think our animals like her better than they do us!

- Meg Haywood

How do I put into words the gratitude I have for the First Light team? From the administrative staff through the incredible crew of caregivers, First Light Home Care is truly a quality company. They are team players that ensure that you are included in the team. As it is for many, initially it was a difficult step to take, inviting “strangers” into Mom and Dad’s home. Our parents were a bit resistant having help. Almost immediately though, the caregivers that were matched with my parents became their friends. My parents enjoyed having the help and the company. What a relief to the rest of the family, knowing Mom and Dad were being well cared for and for the break it provided to us. I cannot recommend First Light strongly enough. They came to our rescue in our time(s) of need. God bless you First Light team!

- Linda Green

I am thrilled to leave a 2nd review of FirstLight Home Care. My husband has Parkinson’s and has had several back surgeries. The transition from being completely mobil, skiing, playing golf, driving, being independent to now needing Care Givers has been a difficult one for him. FirstLight has made the transition so much easier. Their staff does an excellent job in assessing client needs and assigning Care Givers. Every Care Giver has been 1st class. They are knowledgeable, realizing he could be a fall risk, well trained with a

- Judi Geissler

Our Mom needed help to stay in her home and FirstLight was our first call. Stacey and her team quickly set up a care schedule with an exceptional provider who was able to step in just when we needed her. Caring for an elderly parent is a challenging season in our lives and FirstLight was an answer to prayers. We highly recommend them.

- Shelley Rosenberger

FirstLight has been wonderful! Our caregiver, Victoria was a Godsend! She was so experienced and we appreciated her care for my father. We were so fortunate to be placed with such an amazing caregiver.

- Susan Baba

From the first moment we contacted FirstLight Home Care they have been responsive, kind, compassionate, and helpful. Our Care Coordinator, Stacey, explained how they could help our family, and even let us know about funding through the VA. The caregivers we have experienced are empathetic, kind, helpful, and fun. Each person in this organization has been a blessing.

- Mary Wolfinger

In a time of need, FirstLight Home Care of Coeur d’Alene came through for our family. My father was put on hospice care and needed 24×7 care, and FirstLight Home Care stepped up with no lead time and found the needed care givers with Hospice experience. My family will be forever grateful.

- Jon Marcy

FirstLight was terrific in all regards providing at home care for my mother after her diagnosis and through her passing 7 1/2 months later. As her care needs became more significant, the people from First Light were always responsive and helpful, and provided consistently excellent at home care. Highly recommended.

- Michael Hazel

Stacey and her team were every thing one would hope for when facing the difficulties of caring for an aging parent. I highly recommend FirstLight.

- Cheryl Zook

FirstLight Home Care is wonderful! I have caregivers 5 days a week for 7 months now. They are all courteous, on time, caring & flexible (HUGE, as I work). They have a real person answering the phone all the time, so I can get assistance even on weekends. They are all happy to help. I would highly recommend this company for your needs.

- Paulette Fabian

FirstLight Home Care was absolutely the perfect fit for the caregiving needs we had for my mother. Lisa was amazing. She quickly became part of the family and made my mom feel loved and well taken care of! I would highly recommend FirstLight for any family needing caregiver assistance.

- Monica Rozier

Responsive and caring!!! Thoughtful staff were quick to help us when we needed…a pleasure to have in our home. Thank you!!

- Brian Waddell

FirstLight did an excellent job of understanding our needs, listening to us and identifying an exceptional fit to help our family. The team at First Light has been particularly good at follow-up and follow through whenever we had a question or additional needs. Their responsiveness gave me peace of mind.

- Gina Greenwood-Melnert

We have been truly blessed and very grateful to have had the First Light team be a part of our lives these last few months. Their service has been more than remarkable and its with confidence that we will be recommending First Light to family and friends who may be in need in the future.

- Bill Kling

I can’t imagine any home care company being better, more caring, more accommodating, more professional, or more successful in meeting our needs than First Light. We had a very complicated situation in a relatively remote setting. First Light management met with us immediately and mobilized very quickly to provide just the specialized professionals we needed. Driving through snow storms, addressing multiple family members and friends in different settings, having close discussions with an alzheimers parent and getting him to talk (and shower, etc.) when noone else could, and ultimately assisting us when we weren’t sure what to do, First Light was there and exceeded all expectations. We could not recommend a more competent Home Care company.

- Traci Sylte

FirstLight will always be my first choice in finding caring and dependable help for my elderly mother. Everyone we worked with at First Light were compassionate and helpful, I just can’t recommend them enough!

- Tina Thompson

FirstLight home care was exactly what we needed. Stacy came over and assessed our needs, she then sent Rebecca to take care of my father in his last days. Rebecca did everything he needed with a great compassion and professionalism. After my father passed she took great care of my mother. Rebecca went above and beyond her duties and became very good friends with my mother. We will miss her greatly. Thank you FirstLight we will forever be grateful.

- Dean Kaartinen

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

- James M.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

- Joyce H.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

- Betty F.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

- Ed V.