Home Care
Reviews

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

Client Reviews

I appreciate that FirstLight Home Care of Sun City does everything they say they are going to do. I am in Texas and my parents are in Arizona, and I have no worries because these people are true to their word.My caregivers have a client portal and they post their notes everyday in the portal.

- P.C.

My mother was a dementia patient and the caregiver knew exactly what to do to help my mother.

My mother was found on the floor one day and thanks to my caregiver she was saved and sent to the hospital. The owner sat with me in the waiting room while we waited for six hours for news of my mother. She didn’t charge me. She came on her own time!

- M.C.

Our daughter] is now walking. This has made such a difference in [her] life. The doctors are amazed at her recovery. We attribute a great deal of our daughter’s new lease on life to FirstLight’s great choice of a companion.

Our daughter has been chronically ill for over two years and the medical team did not give her any hope for recovery. [We wanted] an in home companion to try to lift her spirits and get her on her feet. We had several very good choices but chose FirstLight Home Care, we liked their enthusiasm and attitude.

I appreciate that the owners have great integrity. I also appreciate that they come out with the caregivers to introduce them to me.

- J.L.

They are always able to find me a solution for anything that I have needed. I needed a doctor to give him shots and they were able to refer me to someone that could help me.

- R.C.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

- James M.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

- Joyce H.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

- Betty F.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

- Ed V.

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FirstLight Home Care of the Northwest Valley Strives to Achieve Service Excellence Every Day

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FirstLight^® Home Care of the Northwest Valley is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.