Home Care
Reviews

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

Client Reviews

Very caring and a professional team I highly recommend them.

- Eleezeh

We highly recommend FirstLight of Tri-Valley. We used the services for our father after he was released from skilled nursing. The caregivers and staff were attentive and went above and beyond on multiple occasions. We had unique needs and Robin did everything he could to accommodate our circumstances. We would not hesitate to use them again if we were still in the area!

- Pam

I had a great experience with FirstLight Home Care! The staff are very kind and likable. They went above and beyond what I expected from them. I would use them again in the future.

- Sally

I highly recommend FirstLight Home Care. They were caring, attentive and did the best they could to help care for our Mom when she was living in her home alone. The personal touch provided by Robin and members of team provided a much needed assistance so that family did not need to provide all assistance.

- Laura

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

- James M.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

- Joyce H.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

- Betty F.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

- Ed V.

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FirstLight Home Care of San Ramon, CA Strives to Achieve Service Excellence Every Day

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FirstLight^® Home Care of San Ramon, CA is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.