FirstLight Home Care
Website Privacy Policy

FirstLight Home Care Franchising, LLC, operates the web site at: www.firstlighthomecare.com (“Site”).

FirstLight Home Care Franchising, LLC. (“FirstLight”) endeavors to respect the privacy of each user of the Site (“you” or “a user”). By using the Site, you signify your acceptance of this Privacy Policy and any future changes. Any personal information that you provide to FirstLight is used for internal purposes unless otherwise stated. FirstLight’s specific privacy policies are outlined below.

California based consumers should review the Additional California Privacy Rights; before continuing your use of this Site.

1. The Information Collected and How It Is Used

A. Personal Information

There are three principal ways that FirstLight obtains personal information directly from you: (1) via your filling out and submission of an application for prospective employment; (2) from your inquiry into locations and services; and (3) when you sign up for eNews updates from FirstLight.

The information requested in the FirstLight online application for prospective employment may include: your name, address, telephone number, email address, date of birth (age), social security number, driver’s license number, employment information, former resident information, background information, in addition to other information. If you voluntarily submit this information, it will be used to fulfill your request, inform you of new opportunities or products that are being offered by FirstLight and for other business purposes. Should you submit an application for employment, FirstLight reserves the to undertake a background check, in which case some of this information would be provided to a third-party reporting agency.

All emails that you receive from FirstLight will provide you with information as to how to be removed from its mailing list.

FirstLight may use service providers to operate the Site and employ other third parties to perform work on its behalf, such as the web hosting of the Site. These parties may have access to personal information that you submit through the Site, but only for the purpose of performing their duties in connection with the Site. Additionally, FirstLight’s affiliates, Google and other third parties that you authorize FirstLight to disclose your personal information to in connection with services, products, or potential employment, may have access to your personal information (including but not limited to Hireology, Wellsky, Teletrack, Carezmart, Peoplematter, Nowhiring.com, Franconnect, Mailchimp, and WP Engine Server). These parties may only use your personal information for a business purpose.

B. Non- Personal Information

The Site receives and stores information whenever a user interacts with it. FirstLight automatically receives and records information in its server logs. Further, even if you do not submit any personal information. FirstLight through Google Analytics™, Google Ads™ Google Forms™, Google Maps™, and IP Look up, will collect information concerning your use of the Site. This non-personal information includes but is not limited to your: IP address data, location data, browser type, your internet service provider, cookie information, the pages that you have requested, search queries, mobile device identification, the duration you are on the Site, your browsing history on the Site, and your use of the Site, etc. This information cannot be used to identify you personally (beyond an IP address, location or identification of a mobile device). FirstLight uses this information for a number of purposes including but not limited to: help diagnose any server problems, conduct research, to provide you with information, products and services, to further its marketing endeavors, to develop new services, to provide a more effective user experience, to improve accessibility, and to better administer the Site.

C. Information Collected Using Cookies

Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit. The Site uses cookies to enable FirstLight’s servers to recognize your web browser and tell FirstLight how and when you visit the Site and otherwise use the Site through the internet. Our cookies do not by themselves, contain personal information. As noted however, FirstLight does use cookies to identify that your web browser has accessed aspects of the Site. Most web browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending upon the sophistication of the browser software), allow you to decide on acceptance or rejection of each new cookie in a variety of ways. This Privacy Policy covers FirstLight’s use of cookies only and does not cover the use of cookies by third parties, including FirstLight’s third-party partners and service providers.

2. Disclosure of Your Information

FirstLight does not rent or sell to third parties the personal information that is collected from you on the Site. FirstLight does however disclose personal information that is collected from you, to third parties, in the manner provided for in this Privacy Policy, which includes but is not limited to: fulfilling or meeting the reasons the information has been provided; to provide you with information, products or services; to provide you with emails and other alerts concerning news that may be of interest to you; to improve the Site; for analysis, research and product development. Additionally, FirstLight reserves the right to disclose personal information if required to do so by law, or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process should litigation occur concerning FirstLight or the Site; (b) protect and defend the rights or property of FirstLight, the Site, or the user of the Site; or (c) act under exigent circumstances to protect the personal safety of anyone associated with FirstLight, the Site or the public.

3. Security

FirstLight’s hosting service maintains its systems in accordance with reasonable industry standards to reasonably secure your information. However, no data transmission over the internet can be guaranteed to be completely 100% secure. Absolute security does not exist in the current internet landscape. Your use of this Site is done at your own risk.

4. Correction of Information

You may request that FirstLight correct, amend, add or delete personal information that you have submitted by contacting FirstLight at the following:

  • Emailing us: Info@firstlighthomecare.com
  • Calling us at: (866) 985-4031; or
  • Mailing us at: FirstLight Home Care Franchising, LLC
    Attention: Privacy Compliance
    7870 East Kemper Road, Suite 400
    Cincinnati, OH 45249

Please note however, that even after you update information, we may maintain a copy of the information that you previously submitted as a part of our records.

5. Children’s Privacy

This Site is not directed to children under the age of 13, and FirstLight does not knowingly collect any information from anyone under the age of 13.

6. Modification of Privacy Policy

FirstLight may amend this Privacy Policy from time to time, at its sole discretion. Use of information that is collected is subject to the Privacy Policy in effect at the time such information is used.

This Privacy Policy is effective as of September 1, 2022, and was last modified on September 1, 2022.

FirstLight Home Care Franchising, LLC, understands that you care how your personal information is used and shared, and we assure you that we take your privacy very seriously.